CHALLENGE Deal with increased balance sheet liability This global airline company operates an exclusive rewards club for its flyers, who accumulate air miles towards a variety of rewards, such as free travel, seat upgrades and premium gifts. Issues which arose with the air miles program were an increased balance sheet liability due to unredeemed air [...]
CHALLENGE Extending payment offering As a forward-thinking business this global payment services provider uncovered a way to complement their existing European payment by offering Direct Debits. As a way to optimize their service portfolio and unlock new business potential, the client offered their customers Direct Debit as an additional payment method in Europe while receiving [...]
CHALLENGE Help create attractive prices and ensure efficient billing Innovative energy service providers are facing tough competition in the fiercely-contested electricity and gas market. In order to gain new customers they have to offer not only innovative and sustainable products, but also have to create attractively-priced offers and guarantee excellent energy billing and customer services. [...]
CHALLENGE To bring members worldwide together Administration of the Fitzgerald Owners Group (the world's largest factory sponsored motorcycle riding organisation) was fragmented across EMEA, resulting in inefficiencies and inconsistencies in customer relationship management activities with members. The key objectives of the programme were to provide an improved experience for 100,000 members, while making cost savings [...]